MERCHANDISE INSPECTION

The customer upon delivery is required to carefully inspect all merchandise. Any visible damage or carton shortage should be noted on the carrier's delivery receipt. Claims for content shortage must be made to the Wheelchairs Plus Customer Care Department within five (5) days of delivery or any such claim is waived. Concealed damage requires immediate inspection by the carrier or any damage claim is waived. The customer is responsible for the filing of all freight and concealed damage claims with the carrier.

SHIPMENTS

When placing an order, we will select the method of shipment for the customer. Any special shipping and packaging requests are the customer's responsibility. Proofs of delivery are subject to a $25.00 charge. Any product that is treated as hazardous material for shipping purposes is subject to $37.00 surcharge.

FREIGHT POLICY

Free freight is available on all qualifying orders for ground shipment within the contiguous United States (Hawaii and Alaska excluded) for merchandise shipped from Wheelchairs Plus distribution locations. Back orders or split shipments on qualified orders, unless made at the customer's request, will be shipped free freight.

• Orders requesting UPS third party billing will be charged a $10.00 handing fee.
• Exceptions to freight policy (Actual freight charges will apply):
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    • Free freight is not available for the following product categories: Hazardous Materials (Hazardous Material charge also applies), Clinical Care Recliners, Case Goods, Mattresses, Institutional Beds, Select Bariatric products, Closeouts, Monthly Promotional items, Power Mobility, Premier Classic wheelchairs, and special order items not stocked in a Wheelchairs Plus Mobility Solutions/Wheelchairs Plus warehouse or Distribution Center.
    • Residential shipments do not qualify for free freight and are subject to a handling charge or the actual carrier's residential delivery charges.
    • Inside delivery, Lift Gate, Redelivers and special delivery circumstances are subject to additional charges.
    • Charges associated with redirecting shipments after an order has left the warehouse will be subject to additional charges.