Wheelchairs Plus Mobility Solutions, Inc.

MERCHANDISE INSPECTION

The customer upon delivery is required to carefully inspect all merchandise. Any visible damage or carton shortage should be noted on the carrier's delivery receipt. Claims for content shortage must be made to the Wheelchairs Plus Mobility Solutions/Medical For You Customer Care Department within five (5) days of delivery or any such claim is waived. Concealed damage requires immediate inspection by the carrier or any damage claim is waived. The customer is responsible for the filing of all freight and concealed damage claims with the carrier

RETURNED MERCHANDISE POLICY

An RMA number must accompany all returned merchandise. The Wheelchairs Plus Mobility Solutions/Medical For You Customer Care Team Leader must authorize a return, issue a Returned Merchandise Authorization (RMA) number and provide a return shipping address in advance of any return. We ask that the customer not write the RMA number on product packaging.  All returns are subject to 25% restocking fee.

Return authorizations are valid only for 30 days from the date of issue. All returns must be sent to the location specified by the Wheelchairs Plus Mobility Solutions/Medical For You Customer Care Team Member. Returned merchandise must be shipped prepaid freight (all collect shipments will be refused).

1. Eligibility: Merchandise, other than that covered by warranty, must meet the following criteria in order to be accepted for return:

• Request for returns due to customer error will only be considered for 10 days after shipment date.

• Merchandise must be unused and in the original packaging as well as in new and resalable condition.

• Merchandise must be properly packaged, un-opened, in the same quantity as sold, and returned, in the original shipping carton to avoid freight damage. Credit will not be given for items damaged due to improper packaging or freight damage.

• All returns are subject to inspection. We reserve the right to determine in our sole discretion whether an item qualifies for credit or for return as warranty, quality or defective goods (other than for freight damage) and whether to repair, replace or partially replace any such item.

• Serialized items are not eligible for return if the serial number identifier of the item returned is different, missing, damaged, tampered with or otherwise altered or modified.

• Refused Orders: Orders that are refused at delivery will be charged a 35% restock fee and all associated freight charges such as freight to the customer and back to a warehouse. This does not apply to orders refused due to freight damage.

1. Return charges: All returns, other than warranty and damaged items, or items with a RMA # are not refunded.  We cannot process returns without a RMA # issued before we get it back.

2. Non-returnable merchandise: The following items may not be returned, other than those that are covered by warranty:

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  • Private label items

  • Special orders (any item not stocked by Wheelchairs Plus Mobility Solutions/Medical For You)

  • Custom or discontinued items

  • Any product with expiration dates

  • Any product that for hygienic reasons cannot be brought back into stock.

 

Still Have Questions? Contact Customer Service

For questions regarding products, order delivery, or returns, please contact Wheelchairs Plus Mobility Solutions, Inc. Customer Service:
Contact this seller Phone:877-737-9877